Budgets
This guide will walk you through the steps involved in topping up your user acquisition budget within our platform.
Last updated
This guide will walk you through the steps involved in topping up your user acquisition budget within our platform.
Last updated
1. Subscription Payment
Before proceeding with budget top-up, ensure that you have subscribed to our service and completed the necessary payment process. Please consult your Account Manager for assistance with the subscription payment.
2. Initiating Budget Top-Up
Once subscribed, you can proceed to add more budget to your account. Follow these steps to initiate the top-up process:
a. Log in to your account dashboard .
b. Click on your profile icon located at the top right corner to access your account settings.
c. Select the "Top-Up Balance" option.
3. Entering Top-Up Amount
Upon selecting the "Top-Up Balance" option, you will be prompted to enter the desired top-up amount. Please enter the amount you wish to add to your user acquisition budget. Note that the minimum top-up amount is $500.
4. Making Payment (Bank Transfer)
After entering the top-up amount, proceed to make the payment using the available payment methods, specifically opting for a bank transfer. Follow these step-by-step instructions to complete the payment process securely:
a. Initiate International Transfer: Follow your bank's instructions for initiating an international transfer. This may involve selecting the option for international payments or wire transfers.
b. Enter Payment Details: Enter the top-up amount you wish to transfer in the designated currency. Double-check the amount to ensure accuracy.
d. Verify Transaction Details: Review all entered transaction details, including the payment amount, recipient information, and currency conversion rates (if applicable), to ensure accuracy.
e. Authorize Payment: Once you've confirmed that all details are correct, authorize the international transfer by following the prompts on your bank's online banking platform. This may involve providing additional authentication, such as a one-time password (OTP) or security question.
f. Retain Transaction Record: Save a copy of the transaction confirmation or receipt for your records. This documentation may be useful for reference purposes or in case of any payment-related inquiries in the future.
5. Verification Process
After payment confirmation, please send the receipt to your Account Manager. Your top-up request will undergo verification, which may take a few business days.
6. Reflecting Balance
Once the verification process is complete, your account balance will be updated to reflect the newly added budget. You will receive a notification confirming the successful top-up.
7. Automatic Utilization
The balance added to your account will be automatically utilized for User Acquisition (UA) activities according to your campaign settings and budget allocation.
8. Non-Refundable Balance
Please note that the balance added to your account through the top-up process is non-refundable. Ensure that you carefully manage your budget allocation to optimize your UA campaigns effectively.
9. Contact Support
If you encounter any issues during the budget top-up process or have any inquiries regarding your account balance, feel free to reach out to our support team for assistance.
