Budgets

This guide will walk you through the steps involved in topping up your user acquisition budget within our platform.

1. Subscription Payment

Before proceeding with budget top-up, ensure that you have subscribed to our service and completed the necessary payment process. Please consult your Account Manager for assistance with the subscription payment.

2. Initiating Budget Top-Up

Once subscribed, you can proceed to add more budget to your account. Follow these steps to initiate the top-up process:

a. Log in to your account dashboard https://labs-prod.noctuaprojects.com/authentication.

b. Click on your profile icon located at the top right corner to access your account settings.

c. Select the "Top-Up Balance" option.

3. Entering Top-Up Amount

Upon selecting the "Top-Up Balance" option, you will be prompted to enter the desired top-up amount. Please enter the amount you wish to add to your user acquisition budget. Note that the minimum top-up amount is $500.

4. Making Payment (Bank Transfer)

After entering the top-up amount, proceed to make the payment using the available payment methods, specifically opting for a bank transfer. Follow these step-by-step instructions to complete the payment process securely:

a. Initiate International Transfer: Follow your bank's instructions for initiating an international transfer. This may involve selecting the option for international payments or wire transfers.

b. Enter Payment Details: Enter the top-up amount you wish to transfer in the designated currency. Double-check the amount to ensure accuracy.

d. Verify Transaction Details: Review all entered transaction details, including the payment amount, recipient information, and currency conversion rates (if applicable), to ensure accuracy.

e. Authorize Payment: Once you've confirmed that all details are correct, authorize the international transfer by following the prompts on your bank's online banking platform. This may involve providing additional authentication, such as a one-time password (OTP) or security question.

f. Retain Transaction Record: Save a copy of the transaction confirmation or receipt for your records. This documentation may be useful for reference purposes or in case of any payment-related inquiries in the future.

5. Verification Process

After payment confirmation, please send the receipt to your Account Manager. Your top-up request will undergo verification, which may take a few business days.

6. Reflecting Balance

Once the verification process is complete, your account balance will be updated to reflect the newly added budget. You will receive a notification confirming the successful top-up.

7. Automatic Utilization

The balance added to your account will be automatically utilized for User Acquisition (UA) activities according to your campaign settings and budget allocation.

8. Non-Refundable Balance

Please note that the balance added to your account through the top-up process is non-refundable. Ensure that you carefully manage your budget allocation to optimize your UA campaigns effectively.

9. Contact Support

If you encounter any issues during the budget top-up process or have any inquiries regarding your account balance, feel free to reach out to our support team for assistance.